Payment Policy

Last updated: 24.05.2026

This Payment Policy explains how payments are handled for purchases made through Spacepixel Australia.

This policy should be read together with our Terms of Service, Shipping Policy, Refund & Returns Policy and Privacy Policy.

Nothing in this Payment Policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.

 

1. Payment Currency

All prices are listed in Australian Dollars (AUD) unless stated otherwise.

Your payment provider, card issuer or bank may apply additional fees, currency conversion fees or transaction charges. These charges are not controlled by Spacepixel Australia.

2. Payment Authorisation

Payment must be successfully authorised before your order can be processed.

When you place an order, your payment provider may perform security checks, authorisation checks or fraud prevention checks.

If payment is declined, your order may not be created or processed.

3. Billing Information

You must provide accurate and complete billing information when placing an order.

This may include:

  • full name;
  • billing address;
  • email address;
  • phone number;
  • payment details.

If billing details are incomplete, inaccurate or cannot be verified, we may contact you for further information or cancel the order.

5. Fraud Prevention and Order Verification

To protect customers and our store, we may review orders for potential fraud, unauthorised payment activity or unusual purchasing behaviour.

We reserve the right to delay, hold, cancel or refund an order if:

  • payment appears suspicious;
  • billing information cannot be verified;
  • shipping information appears incomplete or inconsistent;
  • the order is flagged as high-risk;
  • we suspect unauthorised use of a payment method;
  • additional verification is requested but not provided.

If an order is cancelled for security reasons after payment has been captured, the payment will be refunded to the original payment method.

6. Payment Security

Payments are processed through secure third-party payment providers.

Spacepixel Australia does not store full credit card numbers or complete payment card details on our systems.

Your payment information is handled by the relevant payment provider according to their own security, privacy and compliance standards.

7. Refunds to Original Payment Method

Approved refunds will be issued to the original payment method used for the order.

We cannot issue a refund to a different card, bank account or payment method unless required by law or supported by the relevant payment provider.

Refund processing times may vary depending on your bank, card provider or payment provider.

8. Failed, Pending or Duplicate Payments

If you believe a payment has failed, is pending for too long, or has been charged more than once, please contact us.

Please include:

  • your order number, if available;
  • payment date;
  • amount charged;
  • payment method used;
  • screenshot or transaction reference from your bank or payment provider.

We will review the issue and help resolve it where possible.

9. Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve the matter quickly.

If a chargeback or payment dispute is opened through your bank, card issuer or payment provider, we may provide order information, tracking details, delivery confirmation, refund records and communication history as evidence.

Opening a payment dispute may delay the resolution process.

10. Promotions, Discounts and Gift Cards

Promotional codes, discounts and special offers may be subject to separate conditions, including expiry dates, minimum order values, product exclusions or usage limits.

Discount codes cannot usually be applied after an order has been placed unless we choose to do so.

Gift cards, store credits or promotional credits may be subject to separate terms where applicable.

11. Buy Now, Pay Later Services

If buy now, pay later services are offered at checkout, your use of those services may be subject to the provider’s own terms, fees, eligibility checks and repayment conditions.

Spacepixel Australia is not responsible for any fees, late payments or account issues arising from your agreement with a buy now, pay later provider.

12. Contact Us

For payment-related questions, please contact:

Spacepixel Australia
Website: spacepixel.cam
Email: spacepixel@outlook.com.au