Payment Policy

Last updated: 20 July 2026

This Payment Policy applies to purchases made through SpacePixel at spacepixel.online.

1. Currency and order totals

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

The complete order total, including the product price, applicable shipping charges and any applicable taxes, is displayed during Shopify Checkout before the order is placed.

The amount displayed in Shopify Checkout is the final amount payable for the order, unless the customer later requests a change to the products, quantity or delivery address.

We do not add undisclosed fees after an order has been placed.

2. Payment method

SpacePixel currently accepts payment by Bank Deposit through Shopify Checkout.

Customers must:

1. Add the selected products to the cart.
2. Proceed through Shopify Checkout.
3. Enter accurate contact and delivery information.
4. Select Bank Deposit as the payment method.
5. Submit the order.

Selecting Bank Deposit does not result in an automatic debit or credit card charge.

After the order is submitted, Shopify creates the order with payment pending.

3. Invoice and bank details

SpacePixel will normally send the customer an invoice and bank deposit instructions within one business day after the order is placed.

Payment instructions will be sent to the email address entered during checkout.

Customers should include their Shopify order number as the payment reference so that the payment can be matched to the correct order.

SpacePixel will only provide official payment instructions through our website or an email sent from:

support@spacepixel.online

Customers should contact us before making payment if they receive payment instructions from a different email address or if the bank details appear to have changed unexpectedly.

4. Payment deadline

Payment should be completed within three business days after the invoice and bank details are sent, unless a different timeframe is confirmed by SpacePixel in writing.

If payment is not received within this period, we may contact the customer and cancel the unpaid order.

No cancellation fee applies to an order cancelled before payment has been received.

5. Payment confirmation

Bank deposits are not confirmed instantly.

An order is treated as paid only after the funds have cleared into the nominated SpacePixel bank account and the payment has been matched to the order.

SpacePixel will send a payment confirmation or update the order status after the payment has been verified.

Order processing and the estimated delivery timeframe begin after payment confirmation.

6. Product availability

We make reasonable efforts to ensure that product availability is accurate when an order is placed.

If a product becomes unavailable before payment instructions are issued, we will notify the customer and cancel the affected order or item. No payment will be requested for an unavailable item.

If payment has already been received and we cannot supply the ordered product, the customer may choose an available replacement of equivalent value or receive a full refund for the unavailable item.

We will not substitute a product without the customer’s agreement.

7. Incorrect payments

If a customer pays less than the invoice amount, the order will remain unpaid until the outstanding amount has been received.

If a customer accidentally overpays, SpacePixel will arrange repayment of the excess amount after verifying the payment.

Customers should contact support@spacepixel.online and provide their order number if there is an issue with a bank deposit.

8. Order changes and cancellations

Customers may request an order change or cancellation before payment by contacting us as soon as possible.

After payment, cancellation requests are handled in accordance with our Refund Policy.

An order cannot normally be changed or cancelled after it has been dispatched.

This does not limit any rights available under the Australian Consumer Law.

9. Refund method

Because Bank Deposit is a manual payment method, approved refunds will normally be returned by bank transfer.

We may ask the verified purchaser to provide the account name, BSB and account number required to process the refund.

Refund information must be provided by the person who placed the order unless we agree otherwise.

10. Contact

Questions concerning payments, invoices or Order Confirmations can be directed to:

Spacepixel
Unit 6
163-169 Keira ST
Wollongong NSW 2500
Australia

Email: support@spacepixel.online
Phone: +61 485 980 423
Website: spacepixel.online