Refund policy

Last updated: 20 July 2026

This Refund Policy applies to purchases made through SpacePixel at spacepixel.online.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1. Australian Consumer Law

Products sold by SpacePixel come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy if a product:

• is faulty or unsafe;
• is not of acceptable quality;
• does not match its description;
• does not perform as represented;
• is not fit for a disclosed purpose;
• arrives materially damaged;
• is different from the product ordered.

These rights may apply for a reasonable period after purchase and are not automatically limited to the manufacturer’s warranty period or the optional 30-day change-of-mind period described below.

2. Major problems

If a product has a major problem under the Australian Consumer Law, the customer may generally choose between:

• a refund; or
• a replacement of the same type and similar value, where reasonably available.

A major problem may include a product that is unsafe, substantially unfit for its normal purpose, substantially different from its description or affected by a problem that would have prevented a reasonable customer from purchasing it had they known about it.

3. Minor problems

If a product has a minor problem, SpacePixel may choose to repair the product within a reasonable time.

If the product cannot be repaired, is not repaired within a reasonable time or the repair does not resolve the problem, the customer may be entitled to a replacement or refund.

4. Optional 30-day change-of-mind returns

In addition to rights under the Australian Consumer Law, SpacePixel offers a 30-day change-of-mind return option for eligible products.

To qualify, the customer must contact us within 30 calendar days after delivery and the product must be:

• unused and undamaged;
• complete with all accessories, manuals, cables and included items;
• returned in its original resaleable packaging;
• accompanied by proof of purchase;
• free from customer-added marks, registrations, passwords or account locks;
• returned with factory seals intact where the product was supplied in sealed packaging.

SpacePixel may refuse an optional change-of-mind return where the product shows signs of use, damage, incomplete packaging or missing accessories.

This optional change-of-mind policy does not limit rights relating to faulty, damaged, unsafe or incorrectly described products.

5. Items not eligible for optional change-of-mind return

Unless required by law, the optional change-of-mind return does not apply to:

• digital products or downloadable software;
• activated software, licence keys or subscription codes;
• gift cards;
• specially ordered, personalised or customised products;
• products damaged through misuse, accident or unauthorised modification;
• products clearly marked as final sale before purchase.

Final-sale and clearance products remain covered by all applicable rights under the Australian Consumer Law if they are faulty, unsafe, incorrectly described or otherwise fail a consumer guarantee.

6. Starting a return

Before sending a product back, contact:

support@spacepixel.online

Include:

• the order number;
• the customer’s full name;
• the product being returned;
• the reason for the return;
• photographs or video where relevant to a fault, damage or incorrect item claim.

We will provide return instructions and the applicable return address.

Requesting return instructions helps us process the return correctly. It does not remove or limit any right available under the Australian Consumer Law.

Products should not be sent to a manufacturer or another address unless SpacePixel has instructed the customer to do so.

7. Return shipping costs

For an approved change-of-mind return, the customer is responsible for return shipping costs and for ensuring that the product is packaged safely.

We recommend using a tracked and insured delivery service for valuable equipment.

Where a product fails to meet a consumer guarantee, SpacePixel will cover or reimburse reasonable return costs where required by the Australian Consumer Law.

8. Inspection

Returned products will be inspected after arrival.

For a change-of-mind return, the inspection will confirm whether the product meets the eligibility conditions in this policy.

For a faulty-product claim, inspection or testing may be required to confirm the nature and cause of the problem. Any assessment will be completed within a reasonable time.

Inspection will not be used to remove rights available under the Australian Consumer Law.

9. Refund amount

For an approved change-of-mind return, the refund will normally cover the returned product price.

The original shipping charge and the customer’s return shipping cost are not normally refundable for a change-of-mind return.

Where a product fails to meet a consumer guarantee, the refund and reasonable associated delivery costs will be handled as required by the Australian Consumer Law.

We do not charge a restocking fee for an eligible return.

10. Refund processing

After a return has been received, inspected and approved, SpacePixel will normally initiate the refund within five business days.

Because orders are paid by Bank Deposit, approved refunds will normally be returned by bank transfer.

We may ask the verified purchaser to provide the account name, BSB and account number required to complete the refund.

The time taken for the refund to appear may depend on the customer’s financial institution.

11. Cancellations before dispatch

Customers should contact us as soon as possible to request cancellation.

An unpaid order may be cancelled without a cancellation fee.

If a paid order is cancelled before dispatch, SpacePixel will normally provide a full refund unless the product was specially ordered or customised at the customer’s request and cancellation would cause an unavoidable loss.

Any cancellation condition remains subject to the Australian Consumer Law.

An order cannot normally be cancelled after dispatch, but the customer may request a return after delivery in accordance with this policy.

12. Incorrect products

If SpacePixel sends a product different from the product ordered, contact us as soon as reasonably possible.

SpacePixel will arrange the return of the incorrect product and provide the correct product or a refund, subject to availability.

The customer will not be responsible for reasonable return shipping costs caused by a SpacePixel fulfilment error.

13. Warranty claims

A manufacturer’s warranty may provide rights in addition to rights under the Australian Consumer Law.

Customers are not required to deal only with the manufacturer where SpacePixel is responsible for providing a remedy under the Australian Consumer Law.

Warranty information, where available, is displayed on the relevant product page or supplied with the product.

14. Contact and return address

Spacepixel
Unit 6
163-169 Keira ST
Wollongong NSW 2500
Australia

Email: support@spacepixel.online
Phone: +61 485 980 423
Website: spacepixel.online