Terms of service
Last updated: 24 July 2026
These Terms of Service apply to the use of spacepixel.online and to purchases made from Spacepixel.
In these Terms, “Spacepixel”, “we”, “us” and “our” refer to the Spacepixel online store.
By accessing our website or placing an order, you agree to these Terms of Service together with our Payment Policy, Shipping Policy, Refund Policy and Privacy Policy.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
1. Website use
You may use this website only for lawful purposes.
You must not use the website fraudulently, provide false order information, interfere with the website’s operation or security, introduce harmful code, or place an order using information that you are not authorised to use.
2. Product information
Spacepixel takes reasonable care to ensure that product titles, descriptions, specifications, images, prices, condition information and included items are accurate.
Only the product, accessories and included items expressly identified on the relevant product page form part of the order.
Customers should review the complete product page before ordering and contact support@spacepixel.online if compatibility, condition or included items are unclear.
3. Product availability
Products are subject to availability.
If Spacepixel cannot supply an ordered product, we will contact the customer promptly.
We will not substitute another product without the customer’s agreement.
If payment has already been received, the customer may choose an available replacement of equivalent value or a full refund for the unavailable product.
4. Prices and currency
Unless otherwise stated, prices are displayed in Australian dollars.
The product price, applicable shipping charge and complete order total are displayed during Shopify Checkout before the customer places the order.
Spacepixel does not add undisclosed fees after checkout.
5. Placing an order
Orders are placed through Shopify Checkout.
The customer must provide accurate contact, billing and delivery information and review the complete order total before submitting the order.
After checkout, Shopify provides an order confirmation and order number.
The confirmation means that the order has been received. It does not mean that payment has cleared or that the order has been dispatched.
6. Payment method
Spacepixel accepts Bank Deposit as a manual payment method.
Selecting Bank Deposit does not automatically charge a debit or credit card.
After an order is submitted:
• the order is created with payment pending;
• Spacepixel sends an invoice and Bank Deposit instructions, normally within one business day;
• the customer completes the bank deposit;
• Spacepixel verifies that the funds have cleared;
• order processing begins after payment confirmation.
Customers should use their Shopify order number as the payment reference.
Payment should normally be completed within three business days after the invoice and Bank Deposit instructions are sent, unless another timeframe is confirmed in writing.
7. Shipping within Australia
For eligible delivery addresses within Australia, standard shipping is A$11.00 per order.
There is no free-shipping threshold.
Estimated delivery is 7–10 business days after payment confirmation.
8. International shipping
Standard international shipping is A$20.00 per order to eligible destinations displayed in Shopify Checkout.
International delivery times vary by destination.
International customers may be responsible for customs duties, import taxes, brokerage fees or other local charges unless Shopify Checkout expressly states otherwise.
If Shopify Checkout does not display a shipping option for a destination, delivery is not currently available to that destination.
9. Final order total
The final amount payable is displayed during Shopify Checkout before the order is placed.
The total may change only if the customer later requests a change to the products, quantity or delivery address.
Spacepixel will not add undisclosed charges after checkout.
10. Order processing and dispatch
Order processing begins after Bank Deposit funds have cleared and payment has been confirmed.
Where tracking is available, tracking information will be sent after dispatch.
11. Order changes and cancellations
Customers should contact support@spacepixel.online as soon as possible if they need to change or cancel an order.
An unpaid order may be cancelled without a cancellation fee.
Changes cannot be guaranteed after payment confirmation or after processing has started.
An order cannot normally be changed after dispatch.
12. Returns and refunds
Returns, cancellations, repairs, replacements and refunds are handled in accordance with our Refund Policy and the Australian Consumer Law.
Spacepixel offers an optional 30-day change-of-mind return for eligible products.
This optional return policy does not limit rights relating to faulty, damaged, unsafe, incorrectly described or unsuitable products under the Australian Consumer Law.
13. Consumer guarantees
Products sold by Spacepixel come with guarantees that cannot be excluded under the Australian Consumer Law.
Where a product does not meet a consumer guarantee, an available remedy may include repair, replacement, refund or compensation depending on the circumstances.
14. Customer accounts and information
Customers are responsible for keeping account details confidential and for providing accurate information.
Spacepixel may suspend access where reasonably necessary to protect the account owner, investigate suspected misuse or comply with legal obligations.
15. Intellectual property
Unless otherwise stated, the website design, branding, written content, graphics and original materials on spacepixel.online are owned by or licensed to Spacepixel.
Product names, trademarks and brand images belonging to manufacturers remain the property of their respective owners.
16. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.
17. Website availability
Spacepixel aims to keep the website available and accurate but cannot guarantee uninterrupted access.
We may temporarily suspend or modify parts of the website for maintenance, security, updates or circumstances outside our reasonable control.
18. Limitation of liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
To the extent permitted by law, Spacepixel is not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was placed and was not caused by our breach, negligence or unlawful conduct.
19. Events outside reasonable control
Spacepixel is not responsible for delay caused by events outside our reasonable control, including severe weather, natural disasters, carrier interruptions, government restrictions, industrial action, network failures or supply-chain disruption.
This clause does not remove any right or remedy that cannot lawfully be excluded.
20. Changes to these Terms
Spacepixel may update these Terms when our services, payment methods, shipping arrangements or legal obligations change.
The version applying to an order is the version published when the customer places the order, unless a change is required by law.
21. Governing law
These Terms are governed by the laws of Australia and the applicable laws of Western Australia.
22. Contact
Spacepixel
Email: support@spacepixel.online
Phone: +61 485 980 423
Website: spacepixel.online