Privacy policy
Last updated: 20 July 2026
This Privacy Policy explains how Spacepixel collects, uses, stores and discloses personal information when you visit spacepixel.online, contact us, subscribe to store updates or place an order.
In this Privacy Policy, “Spacepixel”, “we”, “us” and “our” refer to the Spacepixel online store.
1. Contact information
Spacepixel
Unit 6
163-169 Keira ST
Wollongong NSW 2500
Australia
Phone: +61 485 980 423
Email: support@spacepixel.online
Website: spacepixel.online
For questions, access requests, correction requests or privacy complaints, please contact us using the details above.
2. Our commitment to privacy
Spacepixel respects the privacy of customers and website visitors.
We take reasonable steps to handle personal information fairly, transparently and securely and in accordance with applicable Australian privacy requirements.
We collect and use personal information only where reasonably necessary to operate our online store, process orders, provide customer support, arrange delivery, prevent fraud, comply with legal obligations and improve our services.
3. Personal information we collect
Depending on how you interact with Spacepixel, we may collect the following information:
Contact information
• full name;
• email address;
• telephone number;
• billing address;
• delivery address.
Order information
• products ordered;
• product quantities;
• order number;
• order date;
• order value;
• shipping method;
• order status;
• delivery and tracking information;
• returns, refunds and warranty information.
Payment information
Spacepixel currently accepts Bank Deposit as a manual payment method through Shopify Checkout.
For Bank Deposit orders, we may receive or record:
• the payment amount;
• payment date;
• payment reference;
• order number used as the payment reference;
• payer or account name where shown in the bank transaction;
• information required to verify that payment has cleared.
For a refund by bank transfer, we may ask the verified customer to provide:
• account name;
• BSB;
• account number.
We use refund bank details only to process and verify the approved refund, manage our financial records and resolve related enquiries.
Spacepixel does not ask customers to provide an online banking password, banking login code, card PIN or other private bank account access credentials.
At present, Spacepixel does not directly collect debit or credit card details for Bank Deposit orders.
If additional payment methods are introduced, payment information may be processed by the applicable payment provider. This Privacy Policy will be updated where necessary.
Account and communication information
We may collect information that you provide when you:
• create or use a customer account;
• contact us by email or telephone;
• submit a contact form;
• ask a product or compatibility question;
• request a cancellation, return, refund or warranty remedy;
• respond to an order or delivery enquiry;
• submit a review or other customer content.
This may include the content of your messages, supporting photographs, videos, product serial numbers and other information reasonably required to investigate or respond to your request.
Technical and website information
When you visit spacepixel.online, Shopify and other enabled website technologies may automatically collect information such as:
• IP address;
• browser type;
• device type;
• operating system;
• language and regional settings;
• referring website;
• pages viewed;
• links selected;
• time and date of visits;
• shopping cart activity;
• checkout activity;
• cookie and similar technology identifiers;
• website performance and error information.
This information helps operate, secure and improve the website.
4. How we collect personal information
We may collect personal information:
• directly from you during Shopify Checkout;
• when you create a customer account;
• when you contact us by email, telephone or website form;
• when you subscribe to store updates;
• when you request a return, refund, repair or warranty remedy;
• automatically through cookies and similar website technologies;
• through Shopify and applications connected to our store;
• from delivery carriers regarding the progress or outcome of a delivery;
• from banks or financial records when verifying a Bank Deposit;
• from service providers where reasonably necessary to manage an order, prevent fraud or provide support.
Where reasonably practicable, we collect personal information directly from the person concerned.
5. How we use personal information
Spacepixel may use personal information to:
• provide and operate spacepixel.online;
• display and maintain the customer’s shopping cart;
• process and manage Shopify orders;
• send order confirmations;
• send invoices and Bank Deposit instructions;
• verify and match payments to orders;
• communicate about unpaid or incomplete orders;
• prepare and dispatch products;
• arrange shipping and provide tracking information;
• respond to product, compatibility and delivery enquiries;
• manage cancellations, returns, refunds, repairs and warranty claims;
• verify customer identity where reasonably necessary;
• detect and prevent fraud, abuse and unauthorised transactions;
• protect the security of customers, our website and our systems;
• maintain business, accounting and order records;
• comply with legal, tax, regulatory and dispute-resolution requirements;
• improve our products, services and website;
• understand website performance and customer interactions;
• send marketing communications where the customer has agreed to receive them or where otherwise permitted by law.
We may also use de-identified or aggregated information that does not reasonably identify an individual for analytics, reporting and business improvement.
6. Shopify
Spacepixel is hosted on Shopify.
Shopify provides the ecommerce platform that enables us to display products, operate Shopify Checkout, manage customer information and process orders.
When you visit our website or place an order, personal information may be processed by Shopify on our behalf and in accordance with Shopify’s own privacy practices.
Shopify may collect technical, device, cookie, checkout and transaction-related information as part of providing and securing its services.
7. Service providers and disclosure
We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy.
Recipients may include:
• Shopify and Shopify-connected applications;
• delivery companies, couriers and postal providers;
• email, website hosting, cloud storage and technical support providers;
• accounting, recordkeeping and professional service providers;
• analytics and website performance providers;
• fraud prevention and cybersecurity providers;
• banks and financial institutions where necessary to verify payments or process refunds;
• government agencies, courts, regulators or law-enforcement bodies where required or authorised by law;
• professional advisers, insurers or dispute-resolution providers where reasonably necessary.
Service providers receive only the information reasonably required to perform the relevant service.
We do not sell personal information for money.
8. Google services and advertising technologies
Spacepixel may use Google services to operate, measure and promote the store.
Where enabled, these services may include:
• Google Merchant Center;
• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Google Search Console;
• other related Google measurement or advertising services.
These services may collect or receive information such as:
• IP address;
• browser and device information;
• pages viewed;
• product interactions;
• referral information;
• cookie identifiers;
• advertising identifiers;
• cart or checkout activity;
• aggregated purchase or conversion information.
Google may process this information in accordance with its own privacy terms.
The exact Google technologies used may change as we update the store. Where required, non-essential analytics or advertising technologies will be managed through applicable consent and privacy controls.
Spacepixel does not provide online banking passwords, card PINs or private banking access credentials to Google.
9. Cookies and similar technologies
Spacepixel, Shopify and enabled service providers may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used for the following purposes:
Essential cookies
These cookies support functions such as:
• website security;
• shopping cart operation;
• Shopify Checkout;
• customer login;
• fraud prevention;
• saving privacy preferences.
Functional cookies
These cookies may remember preferences and improve website functionality.
Analytics cookies
These cookies may help us understand:
• how visitors use the website;
• which pages and products are viewed;
• whether website features work correctly;
• how customers find the store.
Advertising cookies
Where enabled and permitted, these cookies may help measure advertising performance, limit repeated advertisements and show more relevant advertising.
You can manage cookies through your browser settings and, where displayed, through the cookie banner or privacy choices available on the website.
Blocking essential cookies may prevent parts of the shopping cart, customer account or checkout from working correctly.
10. Marketing communications
Spacepixel may send store news, product releases or promotional communications only where we have the required permission or another lawful basis to do so.
Purchasing a product or sending a customer service enquiry does not automatically mean that the customer will be added to our marketing list.
Customers may subscribe voluntarily through an available newsletter or marketing form.
Marketing messages will identify Spacepixel and provide an unsubscribe method.
You can unsubscribe by:
• selecting the unsubscribe link in a marketing email; or
• contacting support@spacepixel.online.
Unsubscribing from marketing does not prevent us from sending necessary service messages relating to an order, payment, delivery, return, refund, warranty claim or security issue.
11. Order and service communications
We may contact customers without separate marketing consent where the communication is reasonably necessary to:
• confirm or manage an order;
• send an invoice;
• provide Bank Deposit instructions;
• confirm payment;
• request information required to fulfil an order;
• send shipping or tracking updates;
• respond to a customer enquiry;
• provide information about a return, refund or warranty claim;
• notify the customer about a security or service issue.
We will not intentionally include unrelated advertising in a service communication where doing so would require separate marketing consent.
12. International processing and disclosure
Shopify and some of our service providers operate internationally.
As a result, personal information may be stored or processed outside Australia in countries where Shopify or another service provider operates.
Privacy laws in those countries may differ from Australian privacy laws.
Where required by applicable law, Spacepixel will take reasonable steps when selecting and using overseas service providers and when disclosing personal information internationally.
We may not always be able to identify every country in which technical processing, cloud storage, email delivery, security screening or backup storage occurs.
13. Security
Spacepixel takes reasonable administrative, technical and organisational steps to protect personal information against:
• loss;
• misuse;
• interference;
• unauthorised access;
• unauthorised disclosure;
• alteration;
• destruction.
Security measures may include:
• restricted access to customer and order information;
• password and account security controls;
• Shopify platform security;
• secure communication and storage tools;
• verification of payment and refund requests;
• monitoring for suspicious or fraudulent activity;
• limiting personal information shared with service providers.
No internet transmission or storage system is completely secure. Customers should protect their account credentials and contact us promptly if they suspect unauthorised use of their account or order information.
14. Payment security
Official Spacepixel Bank Deposit instructions will be sent only through spacepixel.online or from:
support@spacepixel.online
Customers should not make payment if they receive unexpected bank details from another email address, social media account or third party.
Customers should contact us using the contact details published on spacepixel.online before making payment if:
• the bank details appear to have changed unexpectedly;
• the payment request does not include a valid Spacepixel order number;
• the message contains suspicious links or attachments;
• the requested payment amount does not match the Shopify Checkout total.
15. Data retention
Spacepixel retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by law.
Retention periods may depend on:
• whether an order is active or complete;
• accounting and tax record requirements;
• warranty and consumer guarantee periods;
• returns, refunds or disputes;
• fraud prevention and security requirements;
• legal or regulatory obligations;
• backup and technical system cycles.
When personal information is no longer reasonably required, we will take reasonable steps to delete it, de-identify it or securely restrict further use, subject to legal and technical requirements.
16. Accessing personal information
You may ask whether Spacepixel holds personal information about you and request access to that information.
To submit an access request, contact:
support@spacepixel.online
Please include enough information for us to identify the relevant customer or order.
We may request reasonable proof of identity before releasing personal information.
Access may be limited or refused where permitted or required by law, including where providing access would unreasonably affect another person’s privacy or expose confidential security information.
Where access cannot be provided, we will explain the reason where legally appropriate.
17. Correcting personal information
You may ask Spacepixel to correct personal information that is inaccurate, incomplete, out of date, irrelevant or misleading.
Correction requests should be sent to:
support@spacepixel.online
Customers should contact us promptly if their delivery address or contact information is incorrect.
We cannot guarantee that a delivery address can be changed after an order has entered processing or has been dispatched.
18. Deletion and restriction requests
You may request deletion or restriction of personal information by contacting support@spacepixel.online.
We will consider the request in accordance with applicable law.
We may need to retain certain information where reasonably necessary to:
• complete an order;
• maintain financial or tax records;
• manage a warranty, refund or dispute;
• prevent fraud;
• enforce an agreement;
• comply with legal obligations;
• establish, exercise or defend a legal claim.
Deleting information may affect our ability to provide customer account features, order history, support or warranty services.
19. Privacy choices
Depending on your location and the features enabled on the website, you may have choices relating to:
• marketing emails;
• non-essential cookies;
• analytics technologies;
• advertising technologies;
• access to personal information;
• correction of personal information;
• deletion or restriction requests;
• withdrawal of consent.
You may exercise an available privacy choice through the website controls or by contacting support@spacepixel.online.
20. Children’s privacy
Spacepixel does not knowingly market products directly to young children or knowingly collect personal information from children who are not capable of providing valid consent.
Customers under 18 should use the website and place orders only with the involvement and approval of a parent or legal guardian.
If a parent or guardian believes that a child has provided personal information without appropriate permission, they should contact support@spacepixel.online.
21. Data breaches
If Spacepixel becomes aware of a suspected personal information breach, we will take reasonable steps to investigate, contain and assess the incident.
Where required by applicable law, we will notify affected individuals and the relevant regulator if the breach is likely to result in serious harm.
22. Privacy complaints
If you believe that Spacepixel has not handled your personal information appropriately, contact:
Spacepixel
Unit 6
163-169 Keira ST
Wollongong NSW 2500
Australia
Phone: +61 485 980 423
Email: support@spacepixel.online
Please provide:
• your name and contact information;
• the relevant order number, where applicable;
• a description of the privacy concern;
• the outcome you are seeking;
• any relevant supporting information.
We will acknowledge and investigate the complaint within a reasonable time.
We may contact you for further information or to verify your identity.
Where the Australian Privacy Act applies and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another applicable privacy regulator.
23. Third-party websites
Spacepixel may provide links to websites operated by manufacturers, delivery carriers, Shopify, Google or other third parties.
This Privacy Policy does not govern the privacy practices of an independently operated third-party website.
Customers should review the privacy policy of the relevant third party before submitting personal information to it.
24. Changes to this Privacy Policy
Spacepixel may update this Privacy Policy where:
• our store procedures change;
• new services or applications are introduced;
• payment or shipping methods change;
• privacy or legal requirements change;
• we need to improve the accuracy or clarity of the policy.
The latest version will be published on spacepixel.online with the updated revision date.
The version applying at a particular time is the version published on the website at that time.
25. Contact Spacepixel
For privacy questions, access or correction requests, consent withdrawal or complaints, contact:
Spacepixel
Unit 6
163-169 Keira ST
Wollongong NSW 2500
Australia
Phone: +61 485 980 423
Email: support@spacepixel.online
Website: spacepixel.online