Shipping policy
Last updated: 24 July 2026
This Shipping Policy applies to orders placed through Spacepixel at spacepixel.online.
1. Shipping charges within Australia
For eligible delivery addresses within Australia, standard shipping is A$11.00 per order.
There is no free-shipping threshold.
The applicable shipping charge is displayed during Shopify Checkout before the customer places the order. Spacepixel does not add undisclosed shipping charges after checkout.
2. International shipping
Standard international shipping is A$20.00 per order to eligible destinations shown in Shopify Checkout.
International delivery is available only where:
• the destination is included in an active Spacepixel shipping market;
• Shopify Checkout accepts the delivery address; and
• a shipping option is displayed before the order is placed.
If Shopify Checkout does not display an international shipping option, delivery is not currently available to that destination.
International customers may be responsible for customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These charges are separate from the amount paid to Spacepixel unless Shopify Checkout expressly states otherwise.
3. Payment confirmation
Spacepixel accepts Bank Deposit as a manual payment method.
Order processing begins only after the customer’s payment has cleared and has been confirmed by Spacepixel.
The date on which an unpaid order is submitted is not the payment confirmation date.
4. Estimated delivery time within Australia
For Australian orders, estimated delivery is 7–10 business days after payment confirmation.
Business days exclude Saturdays, Sundays and applicable Australian public holidays.
Delivery to remote or regional areas may take longer.
5. Estimated international delivery time
International delivery times vary by destination, carrier, customs processing and local delivery conditions.
Any available delivery estimate shown during checkout is an estimate only and begins after payment confirmation.
6. Order processing
Before dispatch, Spacepixel may verify:
• payment receipt;
• the delivery address;
• product quantity;
• order details required for accurate fulfilment;
• suspected duplicate or unauthorised orders.
This process will not be used to add undisclosed charges or change the agreed product price.
7. Tracking
Where tracking is available, Spacepixel will send the tracking number to the customer’s checkout email address after dispatch.
Tracking information may take some time to appear in the carrier’s system after the shipping label has been created.
8. Delivery address
Customers are responsible for providing a complete and accurate delivery address during Shopify Checkout.
Contact support@spacepixel.online immediately if an address needs to be corrected.
Spacepixel cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law and where the cost was not caused by Spacepixel.
9. Split shipments
An order containing multiple products may be dispatched in more than one parcel.
Where Spacepixel splits an order, the customer will not be charged an additional shipping fee unless the customer later requests a separate or upgraded delivery service.
Separate tracking numbers may be provided.
10. Delayed or lost parcels
If an order has not arrived within the estimated timeframe, contact support@spacepixel.online and include the Shopify order number and tracking number where available.
Spacepixel will review the available tracking information and contact the carrier where appropriate.
A delayed parcel is not automatically considered lost. If the carrier confirms that a parcel has been lost, Spacepixel will provide an appropriate remedy, which may include replacement or refund.
11. Damaged parcels
Customers should inspect the parcel and product as soon as reasonably possible after delivery.
If a parcel or product arrives damaged, contact support@spacepixel.online and provide:
• the Shopify order number;
• a description of the damage;
• photographs of the parcel, shipping label, packaging and product where reasonably available.
Customers should retain the packaging until the claim has been reviewed.
Reporting delivery damage promptly helps Spacepixel investigate the issue but does not limit any rights available under the Australian Consumer Law.
12. Product availability
Spacepixel makes reasonable efforts to ensure that products shown as available can be supplied.
If Spacepixel cannot supply a paid product, the customer may choose an available replacement of equivalent value or receive a full refund for the unavailable product.
Spacepixel will not substitute a product without the customer’s agreement.
13. Contact
For shipping and tracking enquiries:
Spacepixel
Email: support@spacepixel.online
Phone: +61 485 980 423
Website: spacepixel.online