Shipping policy
Last updated: 24.05.2026
Thank you for shopping with Spacepixel Australia.
This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.
By placing an order with us, you agree to the terms outlined below. This policy should be read together with our Terms of Service, Refund & Returns Policy and Privacy Policy.
Nothing in this Shipping Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
1. Shipping Locations
We currently ship orders within Australia.
Shipping availability may vary depending on the product, delivery address, courier service availability and order size.
If we are unable to ship to your address, we will contact you as soon as possible.
2. Order Processing Times
Orders are usually processed within:
1–3 business days
Business days are Monday to Friday, excluding public holidays.
Processing time means the time required to verify your order, confirm payment, prepare the item and hand it over to the shipping carrier.
During busy periods, product launches, sales events or public holidays, processing times may be longer.
If there is a significant delay with your order, we will contact you using the email address or phone number provided at checkout.
3. Estimated Delivery Times
Estimated delivery times within Australia are generally:
Standard Shipping: 3–8 business days after dispatch
Express Shipping: 1–4 business days after dispatch, where available
Remote, regional or rural addresses may take longer.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, courier delays, weather events, public holidays, peak periods or other circumstances outside our control.
We do our best to provide accurate delivery information, but we cannot guarantee delivery by a specific date unless expressly stated in writing.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.
Shipping costs may depend on:
- delivery address;
- item size and weight;
- shipping method selected;
- order value;
- carrier availability.
From time to time, we may offer free shipping promotions. Any free shipping offer may be subject to conditions such as minimum order value, product exclusions or selected delivery areas.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow up to 24–48 hours for tracking information to update after dispatch.
If your tracking number has not updated after this time, please contact us and we will help investigate.
6. Delivery Address
Please ensure your shipping address is correct and complete before placing your order.
We are not responsible for delivery delays, failed deliveries or lost parcels caused by incorrect, incomplete or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible.
We may be able to update the address if the order has not yet been processed or dispatched. Once an order has been shipped, we may not be able to change the delivery address.
7. Authority to Leave and Safe Delivery
Depending on the courier and delivery method, your parcel may require a signature on delivery or may be left in a safe place if authorised.
If you choose or allow Authority to Leave, the courier may leave the parcel at the delivery address without obtaining a signature.
Where a parcel is marked as delivered by the carrier, we may need to work with the carrier to investigate any missing parcel claim.
For high-value items, we recommend choosing a secure delivery address where someone is available to receive the order.
8. Delayed Orders
Although we aim to dispatch and deliver orders as quickly as possible, delays can occasionally occur.
Delays may be caused by:
- courier network issues;
- weather events;
- public holidays;
- high order volume;
- payment verification;
- incorrect shipping information;
- stock availability;
- regional or remote delivery restrictions.
If your order is delayed, please contact us at:
We will review the order status and provide an update where possible.
9. Lost or Missing Parcels
If your tracking shows that your parcel has not moved for an unusual period, or if it shows delivered but you have not received it, please contact us as soon as possible.
Please include:
- your order number;
- tracking number;
- delivery address;
- details of the issue.
We may need to contact the shipping carrier to investigate.
If a parcel is confirmed as lost in transit, we will work with you to find an appropriate solution, which may include a replacement, refund or other remedy depending on the circumstances and your rights under Australian Consumer Law.
10. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible at:
Please include:
- your order number;
- photos of the damaged outer packaging;
- photos of the inner packaging;
- photos or videos of the damaged item;
- a description of the issue.
Please keep all packaging materials until the issue is resolved, as they may be required for courier or insurance assessment.
Do not return the item before contacting us and receiving return instructions.
11. Incorrect or Incomplete Orders
If you receive the wrong item, missing items or an incomplete order, please contact us as soon as possible.
Please include:
- your order number;
- photos of the items received;
- a description of what is missing or incorrect.
Once we review the issue, we will advise the next steps.
12. Pre-Orders and Backorders
Some products may be available for pre-order or backorder.
If a product is listed as a pre-order or backorder item, the estimated dispatch date will usually be shown on the product page or provided after purchase.
Estimated dispatch dates are not guaranteed and may change due to supplier or manufacturer delays.
If your order contains both in-stock and pre-order items, we may ship the order together once all items are available, unless otherwise arranged.
13. Split Shipments
In some cases, we may ship items from the same order separately.
This may happen if:
- items are stored in different locations;
- one item is available before another;
- products require different shipping methods;
- the order contains bulky or high-value items.
If your order is split into multiple shipments, you may receive separate tracking numbers.
14. International Shipping
At this time, Spacepixel Australia primarily ships within Australia.
If international shipping becomes available in the future, international customers may be responsible for any customs duties, import taxes, brokerage fees or other charges applied by their country.
These charges are not controlled by Spacepixel Australia.
15. Risk and Delivery
Risk in the products generally passes to you once the order has been delivered to the delivery address provided at checkout, unless otherwise required by law.
For high-value products, please ensure your delivery address is secure and suitable for receiving the order.
16. Australian Consumer Law
This Shipping Policy does not limit your rights under Australian Consumer Law.
If a product is not delivered, is significantly delayed, arrives damaged, is faulty, or does not match the description, you may have rights to a remedy under Australian Consumer Law.
We will handle shipping-related issues in accordance with this policy and your rights under applicable law.
17. Contact Us
If you have any questions about shipping, delivery or tracking, please contact us:
Spacepixel Australia
Website: spacepixel.cam
Email: spacepixel@outlook.com.au